Understanding the influence of problematic smartphone use on work productivity in the post-COVID-19 pandemic

IF 2 4区管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE

Information Development Pub Date : 2023-11-22 DOI:10.1177/02666669231213940

S. Mouakket, M. Aboelmaged

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引用次数: 0

Abstract

The unfamiliar and unusual stressful conditions due to COVID-19 have motivated employees to excessively use smartphones for non-work-related activities to alleviate the negative feelings associated with these stressful conditions. To conceptualize our research model, we employed the Compensatory Internet Use Theory (CIUT), which is associated with problematic technology usage. The proposed model investigates the influence of the following negative factors that emerged because of COVID-19 as the determinants of problematic smartphone use (PSU): remote work arrangement (RWA), intolerance of uncertainty (IU), COVID-19 anxiety (CA), and social isolation (ISO). In addition, we suggest that, although employees tend to use smartphones excessively to alleviate stressful life conditions, these conditions (RWA, IU, CA, and ISO) will lead to emotional exhaustion (EE), which will consequently result in the excessive use of smartphones. Furthermore, we are investigating the influence of PSU on employee work productivity. Finally, we are also interested in exploring the moderating role of gender in the relationships within our model. The results have shown that all hypotheses are supported, except for the influence of RWA on EE and PSU, and the influence of CA on PSU. We believe that our findings will provide researchers and businesses with a deeper understanding of this critical issue, especially in the context of smartphone usage at work.

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了解 "COVID-19 "大流行后问题智能手机的使用对工作效率的影响

COVID-19 所带来的陌生和不寻常的压力条件促使员工过度使用智能手机进行与工作无关的活动，以缓解与这些压力条件相关的负面情绪。为了将我们的研究模型概念化，我们采用了与问题性技术使用相关的补偿性互联网使用理论（CIUT）。所提出的模型研究了以下负面因素对问题智能手机使用（PSU）的影响，这些因素是 COVID-19 的决定因素：远程工作安排（RWA）、不确定性不容忍（IU）、COVID-19 焦虑（CA）和社会隔离（ISO）。此外，我们认为，虽然员工倾向于过度使用智能手机来缓解生活压力，但这些情况（RWA、IU、CA 和 ISO）会导致情绪衰竭（EE），进而导致过度使用智能手机。此外，我们还在研究 PSU 对员工工作效率的影响。最后，我们还想探讨性别在我们的模型关系中的调节作用。结果表明，除了 RWA 对 EE 和 PSU 的影响以及 CA 对 PSU 的影响外，所有假设都得到了支持。我们相信，我们的研究结果将使研究人员和企业对这一关键问题有更深入的了解，尤其是在工作中使用智能手机的情况下。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Information Development INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

5.10

自引率

5.30%

发文量

期刊介绍： Information Development is a peer-reviewed journal that aims to provide authoritative coverage of current developments in the provision, management and use of information throughout the world, with particular emphasis on the information needs and problems of developing countries. It deals with both the development of information systems, services and skills, and the role of information in personal and national development.