CUSTOMER-FOCUSED AIRCRAFT SEAT DESIGN: A CASE STUDY WITH AHP-QFD

IF 0.8 Q3 ENGINEERING, AEROSPACE
Almıla Yilmaz Çetin, C. Ucler
{"title":"CUSTOMER-FOCUSED AIRCRAFT SEAT DESIGN: A CASE STUDY WITH AHP-QFD","authors":"Almıla Yilmaz Çetin, C. Ucler","doi":"10.3846/aviation.2023.20210","DOIUrl":null,"url":null,"abstract":"Aviation is rapidly expanding and recovering from the pandemic impact driven by the experience economy. This is particularly subject to interfaces such as the aircraft seats, which are getting intense attention as a differentiator in the cabin. The focal point of this paper is to assess and convert customer requirements into what must be done for an optimum aircraft seat. To achieve this, a 2-step analytic hierarchy process and quality function deployment (AHP-QFD) methodology was successfully applied, consolidating product quality characteristics. Then, it leverages a novel scoring method of interdependencies to isolate dependable design variables. Consequently, safety, weight, and durability scored maximum, emphasizing backrest design and alternative composite materials, while test infrastructure was determined as a critical investment component. Furthermore, it is shown how AHP-QFD can be used for product strategy and strategic portfolio management of R&D projects.","PeriodicalId":51910,"journal":{"name":"Aviation","volume":"30 1","pages":""},"PeriodicalIF":0.8000,"publicationDate":"2023-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Aviation","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.3846/aviation.2023.20210","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"ENGINEERING, AEROSPACE","Score":null,"Total":0}
引用次数: 0

Abstract

Aviation is rapidly expanding and recovering from the pandemic impact driven by the experience economy. This is particularly subject to interfaces such as the aircraft seats, which are getting intense attention as a differentiator in the cabin. The focal point of this paper is to assess and convert customer requirements into what must be done for an optimum aircraft seat. To achieve this, a 2-step analytic hierarchy process and quality function deployment (AHP-QFD) methodology was successfully applied, consolidating product quality characteristics. Then, it leverages a novel scoring method of interdependencies to isolate dependable design variables. Consequently, safety, weight, and durability scored maximum, emphasizing backrest design and alternative composite materials, while test infrastructure was determined as a critical investment component. Furthermore, it is shown how AHP-QFD can be used for product strategy and strategic portfolio management of R&D projects.
以客户为中心的飞机座椅设计:AHP-QFD 案例研究
在体验经济的推动下,航空业正在迅速发展,并从大流行病的影响中恢复过来。这尤其体现在飞机座椅等界面上,因为这些界面作为机舱内的差异化因素正受到广泛关注。本文的重点是评估客户需求,并将其转化为优化飞机座椅所必须做的工作。为实现这一目标,本文成功应用了两步分析层次过程和质量功能展开(AHP-QFD)方法,整合了产品质量特征。然后,它利用一种新颖的相互依存关系评分法,分离出可依赖的设计变量。结果,安全性、重量和耐用性得分最高,强调了靠背设计和替代复合材料,而测试基础设施被确定为关键的投资组成部分。此外,还展示了如何将 AHP-QFD 用于产品战略和研发项目的战略组合管理。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
Aviation
Aviation ENGINEERING, AEROSPACE-
CiteScore
2.40
自引率
10.00%
发文量
20
审稿时长
15 weeks
期刊介绍: CONCERNING THE FOLLOWING FIELDS OF RESEARCH: ▪ Flight Physics ▪ Air Traffic Management ▪ Aerostructures ▪ Airports ▪ Propulsion ▪ Human Factors ▪ Aircraft Avionics, Systems and Equipment ▪ Air Transport Technologies and Development ▪ Flight Mechanics ▪ History of Aviation ▪ Integrated Design and Validation (method and tools) Besides, it publishes: short reports and notes, reviews, reports about conferences and workshops
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信