Robust Financial Inclusion Framework by Examining Literacy Aspects in Oman

Q2 Business, Management and Accounting

Business Perspectives and Research Pub Date : 2023-11-27 DOI:10.1177/22785337231208299

Sarfaraz Javed, Zahida Abro, Imran Azad, Mohammad Shahfaraz Khan

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Abstract

This research examines how Internet finance and challenges (IFC) affect Oman’s banking sector’s financial inclusion (FIN). This research also examines the mediating function of digital literacy (DL) and financial literacy (FL). The conceptual model hypothesis was tested using a questionnaire with study construct items. Financial services and customers at selected Oman banks were sampled using purposive sampling. To test model fitness and derive hypothesis outcomes, AMOS was used to analyze these data using PLS-SEM. The IFC and FIN of financial services users were positively and significantly associated, and DL and FL mediated this connection. This research highlighted DL and FL as the mediating mechanism, adding to the literature on IFC and FIN. FIN must address Internet finance issues, and the government must create regulations to improve financial service consumers’ DL and FL to boost FIN in Oman. This research is innovative and distinctive since it emphasizes the necessity of technological literacy to make it easier for banks and other financial institutions to deliver financial services to the Sultanate of Oman.

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通过审查阿曼的扫盲情况建立强大的金融包容性框架

本研究探讨了互联网金融与挑战 (IFC) 如何影响阿曼银行业的金融包容性 (FIN)。本研究还探讨了数字素养（DL）和金融素养（FL）的中介功能。使用包含研究结构项目的问卷对概念模型假设进行了测试。采用目的性抽样法，对阿曼部分银行的金融服务和客户进行了抽样调查。为了测试模型的适宜性并得出假设结果，使用 AMOS 对这些数据进行了 PLS-SEM 分析。金融服务用户的 IFC 和 FIN 呈显著正相关，而 DL 和 FL 则是这种联系的中介。这项研究强调了 DL 和 FL 是中介机制，为有关 IFC 和 FIN 的文献增添了新的内容。FIN 必须解决互联网金融问题，政府必须制定法规，改善金融服务消费者的 DL 和 FL，以促进阿曼的 FIN。这项研究具有创新性和独特性，因为它强调了技术扫盲的必要性，使银行和其他金融机构更容易向阿曼苏丹国提供金融服务。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Business Perspectives and Research Business, Management and Accounting-Business and International Management

CiteScore

5.00

自引率

0.00%

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期刊介绍： Business Perspectives and Research (BPR) aims to publish conceptual, empirical and applied research. The empirical research published in BPR focuses on testing, extending and building management theory. The goal is to expand and enhance the understanding of business and management through empirical investigation and theoretical analysis. BPR is also a platform for insightful and theoretically strong conceptual and review papers which would contribute to the body of knowledge. BPR seeks to advance the understanding of for-profit and not-for-profit organizations through empirical and conceptual work. It also publishes critical review of newly released books under Book Review section. The aim is to popularize and encourage discussion on ideas expressed in newly released books connected to management and allied disciplines. BPR also periodically publishes management cases grounded in theory, and communications in the form of research notes or comments from researchers and practitioners on published papers for critiquing and/or extending thinking on the area under consideration. The overarching aim of Business Perspectives and Research is to encourage original/innovative thinking through a scientific approach.