Maturity as a critical sustainability factor for e-government: Toward a conceptual framework

IF 1.1 Q2 SOCIAL SCIENCES, INTERDISCIPLINARY
Hiwot Feleke, Lemma Lessa
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引用次数: 0

Abstract

Extant literature reveals that many e-government initiatives fail especially in developing countries. Despite the alarming failure rate of e-government initiatives, governments of developing countries are allocating a huge budget to support and improve e-government services. Prior research suggested that maturity is a prerequisite for e-government sustainability, but the relationship between e-government maturity and sustainability is not investigated. Hence, this research is aimed at developing a conceptual framework that maps e-government maturity to a sustainable e-government service. First, the determinants of e-government maturity and sustainability were derived from the extant literature. Then, the proposed conceptual framework is revised based on qualitative research using a multiple exploratory case study considering four G2C cases selected from the e-government portal of Ethiopia. The conceptual framework was evaluated by domain experts, and the empirical data were analyzed using the thematic analysis technique. The study results show that manager's commitment to prioritize e-government projects, availability of an ICT department with an independent annual budget for the e-government development, human resource capability, degree and frequency of customer contacts, ICT infrastructure development, integration, website age, legal and political strategies, organizational e-government operational plan, and e-payments were identified to be the determinants of e-government maturity. The study contributes to e-government literature by providing a better understanding of the determinants of e-government service maturity and sustainability and the link between the two constructs. The outcome of the research could also be of value for practitioners as a quality tool to assess the maturity and sustainability of e-government initiatives. Evaluating the applicability of the proposed framework in different country contexts, a cross-case study across nations, and conducting a longitudinal investigation of e-government maturity and sustainability are avenues for future research.

成熟度是电子政务可持续发展的关键因素:建立概念框架
现有文献表明,许多电子政务计划都以失败告终,尤其是在发展中国家。尽管电子政务计划的失败率令人担忧,但发展中国家的政府仍拨出巨额预算来支持和改善电子政务服务。先前的研究表明,成熟度是电子政务可持续发展的先决条件,但对电子政务成熟度与可持续发展之间的关系却没有进行调查。因此,本研究旨在建立一个概念框架,将电子政务成熟度与可持续电子政务服务联系起来。首先,从现有文献中得出电子政务成熟度和可持续性的决定因素。然后,根据从埃塞俄比亚电子政务门户网站上选取的四个 G2C 案例,通过多重探索性案例研究,在定性研究的基础上对提出的概念框架进行了修订。领域专家对概念框架进行了评估,并使用专题分析技术对经验数据进行了分析。研究结果表明,管理者对电子政务项目优先次序的承诺、是否有信息和通信技术部门为电子政务发展提供独立的年度预算、人力资源能力、与客户接触的程度和频率、信息和通信技术基础设施的发展、整合、网站年龄、法律和政治战略、组织电子政务运营计划以及电子支付被认为是电子政务成熟度的决定因素。这项研究有助于更好地理解电子政务服务成熟度和可持续性的决定因素以及这两个概念之间的联系,从而为电子政务文献做出贡献。研究成果还可作为评估电子政务措施成熟度和可持续性的优质工具,对从业人员具有重要价值。评估拟议框架在不同国家背景下的适用性、跨国交叉研究以及对电子政务成熟度和可持续性进行纵向调查是未来研究的途径。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
3.60
自引率
15.40%
发文量
51
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