A. Plaikner, Marco Haid, Andreas Kallmuenzer, Sascha Kraus
{"title":"Employer Branding in Tourism: How to Recruit, Retain and Motivate Staff","authors":"A. Plaikner, Marco Haid, Andreas Kallmuenzer, Sascha Kraus","doi":"10.29036/jots.v14i27.666","DOIUrl":null,"url":null,"abstract":"A fierce \"war for talent\" has emerged, particularly in the tourism industry, with labour shortages and high turnover rates. This situation challenges employers to secure strategic competitive advantage through their most vital asset, people. Simultaneously, firms must invest in their human capital to increase their value, heightening the significance of employer branding. This paper hence investigates employer branding and does so in the unique context of family businesses, the dominant form of tourism firms, where employer branding takes on a distinct dimension as the family's influence fuses corporate and familial identities. Extending prior research findings that indicate that labour issues often stem from leadership inadequacies and human resource management shortcomings, this paper aims to comprehensively examine these multifaceted challenges and their relevance in the tourism industry. This study employs a qualitative approach utilizing 28 semi-structured interviews with managers, successors, and HR managers in Tyrol, an established tourism region in Austria and Europe. The results reveal that the integration of family values and qualities, as well as the identity and value-based self-image and brand strategies of a business, are important factors in recruiting and retaining employees. This study contributes to deeper insight into the importance, opportunities, and challenges of employer branding in family-run tourism businesses.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":3.1000,"publicationDate":"2023-12-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Tourism and Services","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.29036/jots.v14i27.666","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
引用次数: 0
Abstract
A fierce "war for talent" has emerged, particularly in the tourism industry, with labour shortages and high turnover rates. This situation challenges employers to secure strategic competitive advantage through their most vital asset, people. Simultaneously, firms must invest in their human capital to increase their value, heightening the significance of employer branding. This paper hence investigates employer branding and does so in the unique context of family businesses, the dominant form of tourism firms, where employer branding takes on a distinct dimension as the family's influence fuses corporate and familial identities. Extending prior research findings that indicate that labour issues often stem from leadership inadequacies and human resource management shortcomings, this paper aims to comprehensively examine these multifaceted challenges and their relevance in the tourism industry. This study employs a qualitative approach utilizing 28 semi-structured interviews with managers, successors, and HR managers in Tyrol, an established tourism region in Austria and Europe. The results reveal that the integration of family values and qualities, as well as the identity and value-based self-image and brand strategies of a business, are important factors in recruiting and retaining employees. This study contributes to deeper insight into the importance, opportunities, and challenges of employer branding in family-run tourism businesses.
期刊介绍:
Journal of Tourism and Services, established in September 2010, is the international reviewed scientific research journal published by the Center for International Scientific Research of VŠO and VŠPP in cooperation with the following partners. The journal publishes high-quality scientific papers and essays with a focus on tourism and service industry development. Together with the scientific part and in order to promote the exchange of current and innovative ideas and stimulating debate, the Journal also includes Reviews of Existing Work or Short Essays, Research Notes, and Research and Industry sections to address important topics and advance theoretical knowledge or thinking about key areas of tourism and services and to allow researchers to present initial findings and reflections or problems concerning fieldwork and research in general.