Intention to Leave in Hospitality Industry During Pandemic Covid-19: Literature Review

Abstract

Covid-19 pandemic in 2020 has devastated many industries include Hospitality sector around the globe. Various resriction of human interaction as a precaution to prevent the spread of the virus has caused zero activities: travel banned, no gathering, limited meeting and direct human contact. This situation creates frustration, fear and wonder how life would be in the future. Layoff and furlough are most popular decision made by most of hospitality sectors namely Hotels, Resorts, Casinos, Restaurants, Tourism Destinations and many more. It is worth to know that some people stay to work and some do not. There are various reasons that make people start to think to leave their job, not only because of this difficult condition, but also of other things. The purpose of this paper is to explore the cause of Intention to Leave in Hospitality during Pandemic Covid-19 in order to identify the most influential factors. To achieve this, a systematic search of the literature was undertaken to identify relevant intention to leave most influential factors. Twenty International Journals were reviewed, resulting in fivteen articles that met the criteria. The key findings suggest that intention to leave during Pandemic Covid-19, is not only about leaving the job, but also leaving the industry, joining other sectors. The layoff and furlough have indirectly told hospitality employees that the pandemic could threaten the sustainability of their career in the hospitality industry in the future if a pandemic or similar situation comes again. Only hospitality sectors in USA, UAE, UK, Italy, Spain, Turkey, Pakistan, South Korea, Taiwan, China and India are include in this review. This does not cover the whole continents and all sectors within hospitality. The review is not only about findings of causes to Intention to Leave in hospitality sectors, but also sharing about the strategy to prevent high turnover as it is confirmed that Intention to Leave really leads to a resignation.