An interdisciplinary study of quality management and human resource management using quality of work–life factors

IF 3.4 Q2 MANAGEMENT
Pantri Heriyati, Nathanya Chitta, Sekar Prasetyaningtyas, Prita Prasetya, Neeraj Yadav
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引用次数: 0

Abstract

Purpose

Interrelationships among some common factors of human resource (HR) management and quality management are still unexplored. Changes in work patterns due to the Covid-19 pandemic have aroused interest in some of these factors, such as working-hours, work pressure, work–life balance practices, job satisfaction. The purpose of this study is to explore the interrelationships among such factors. Specifically, the influence of work hours, work pressure, job rotation and work–life balance on job satisfaction is evaluated both directly and under the mediating influence of working conditions.

Design/methodology/approach

A questionnaire-based survey was conducted in Indonesia among diversified organisations. A total of 432 responses were gathered, and they were examined using hypothesis testing and partial least square based structural equation modelling.

Findings

The study confirms the statistically proven impact of work pressure, job rotations and work–life-balance practices on working conditions. Job rotations, work–life balance practices and working conditions directly influenced job satisfaction. Work pressure did not influence job satisfaction directly, but it significantly influenced working conditions, which eventually affected job satisfaction. Working hours neither affected working conditions nor job satisfaction in a significant manner.

Practical implications

Covid-19 necessitated working from home, which is a peculiar work–life balance situation. The findings are helpful for organisations in planning strategies related to work–life-balance, working hours, multi-skilling, working conditions and other quality of work life factors in both regular working conditions and under Covid-19 conditions.

Social implications

The proven influence of work pressure and work–life-balance practices may result in the formation of informal organisations, social groups and increased social networking. As working hours are not diagnosed as an influencing factor for job satisfaction, organisations may think about increasing them, affecting the social fabric of the working community.

Originality/value

Previously unexplored interrelationships among various quality of work life factors are established. Under Covid-19 circumstances, factors such as working hours, work–life-balance and work pressure are investigated in a novel manner. The factors and their interrelationships are important to both quality management professionals and HR professionals.

利用工作-生活质量因素对质量管理和人力资源管理进行跨学科研究
目的人力资源管理和质量管理的一些共同因素之间的相互关系尚未得到探讨。由于 Covid-19 的流行,工作模式发生了变化,这引起了人们对其中一些因素的兴趣,如工作时间、工作压力、工作与生活平衡的做法、工作满意度等。本研究旨在探讨这些因素之间的相互关系。具体而言,本研究评估了工作时间、工作压力、工作轮换和工作与生活平衡对工作满意度的直接影响,以及在工作条件的中介影响下对工作满意度的影响。共收集了 432 份答复,并使用假设检验和基于偏最小二乘法的结构方程模型对其进行了检验。研究结果该研究证实了工作压力、工作轮换和工作与生活平衡实践对工作条件的影响在统计学上得到了证实。工作轮换、工作与生活平衡做法和工作条件直接影响工作满意度。工作压力并不直接影响工作满意度,但会显著影响工作条件,而工作条件最终会影响工作满意度。工作时间对工作条件和工作满意度的影响都不大。研究结果有助于各组织在常规工作条件和 Covid-19 条件下规划与工作-生活平衡、工作时间、多技能、工作条件和其他工作生活质量因素有关的战略。社会影响工作压力和工作-生活平衡做法的影响已得到证实,这可能会导致非正式组织、社会团体的形成和社会网络的增加。由于工作时间未被诊断为工作满意度的影响因素,组织可能会考虑增加工作时间,从而影响工作群体的社会结构。原创性/价值:在各种工作生活质量因素之间建立了以前未曾探索过的相互关系。在 Covid-19 环境下,对工作时间、工作-生活平衡和工作压力等因素进行了新颖的研究。这些因素及其相互关系对质量管理专业人员和人力资源专业人员都很重要。
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来源期刊
CiteScore
6.00
自引率
7.70%
发文量
21
期刊介绍: The International Journal of Quality and Service Sciences seeks to explore various aspects of quality and services as closely interrelated phenomena in the context of ongoing transformation processes of organizations and societies. Thus the journals'' scope is not limited to micro perspectives of organizational and management related issues. It seeks further to explore patterns, behaviors, processes, mechanisms, principles and consequences related to quality and services in a broad range of organizational and social/global processes. These processes embrace cultural, economic, social, environmental and even global dimensions in order to better understand the past, to better diagnose the current situations and hence to design better the future. The journal seeks to embrace a holistic view of quality and service sector management and explicitly promotes the emerging field of ‘quality and service sciences’.The journal is an open forum and one of the main channels for communication of multi- and inter- disciplinary research and practices.
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