Diplomacy online: A case of mistaking broadcasting for dialogue

IF 2.8 2区心理学 Q2 PSYCHOLOGY, SOCIAL

European Journal of Social Psychology Pub Date : 2023-11-22 DOI:10.1002/ejsp.3015

Carla Anne Roos, Sonja Utz, Namkje Koudenburg, Tom Postmes

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Abstract

Online discussions can fuel perceptions of misalignment, disagreement, conflict or even polarization. In this study, we look at everyday diplomatic expressions that could buffer this. We use automated and manual coding to analyze diplomatic behaviour in online discussions and its consequences for discussion sentiment. We analyze Reddit forums with differing norms: civil (N = 4594 comments), incivil (N = 2126) and social support subreddits (N = 1401). The automated content analysis shows that diplomatic behaviour occurs but does not affect the subsequent discussion. The manual analysis reveals why: discussions consist of disjointed statements rather than dialogue, making diplomacy inconsequential. These results have consequences for the field. First, what appears to be an escalating dialogue might actually be a string of personal attitudes broadcasted in a shared space. Second, the usefulness of automated content analysis in studying interaction dynamics is limited because of difficulties distinguishing broadcasting from dialogue.

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外交在线:误把广播当作对话的案例

在线讨论可能会加剧人们对不一致、分歧、冲突甚至两极分化的看法。在这项研究中，我们来看看可以缓和这种情况的日常外交表达。我们使用自动和手动编码来分析在线讨论中的外交行为及其对讨论情绪的影响。我们分析了不同规范的Reddit论坛:民事(N = 4594)，非民事(N = 2126)和社会支持子Reddit (N = 1401)。自动内容分析显示，外交行为发生了，但不影响随后的讨论。手工分析揭示了原因:讨论是由不连贯的声明组成的，而不是对话，这使得外交变得无关紧要。这些结果对该领域产生了影响。首先，看似升级的对话实际上可能是在共享空间中传播的一系列个人态度。其次，由于难以区分广播和对话，自动内容分析在研究交互动态方面的有用性受到限制。

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来源期刊

European Journal of Social Psychology PSYCHOLOGY, SOCIAL-

CiteScore

6.10

自引率

7.70%

发文量

期刊介绍： Topics covered include, among others, intergroup relations, group processes, social cognition, attitudes, social influence and persuasion, self and identity, verbal and nonverbal communication, language and thought, affect and emotion, embodied and situated cognition and individual differences of social-psychological relevance. Together with original research articles, the European Journal of Social Psychology"s innovative and inclusive style is reflected in the variety of articles published: Research Article: Original articles that provide a significant contribution to the understanding of social phenomena, up to a maximum of 12,000 words in length.