Do Electronic Services Improve Students’ Satisfaction among Public Sector Organizations? The Case of Tanzanian Higher Learning Institutions

Abstract

Abstract This study examines the influence of e-services on students’ satisfaction in higher learning institutions. Although many studies have investigated e-services in education systems, many of them do not associate satisfactory e-services application in administrative activities in ensuring students’ satisfaction. The surveyed data collected from 257 university students was analyzed by the structural equation method ( SEM ). The study found students are satisfied with e-service provision when the systems are simple to use, reliable, efficient, secured, time-saving, and reduce costs in the process of registration, payment of tuition fees, and accessing online library services.