How emotional labor harms employee’s performance: unleashing the missing links through anxiety, quality of work-life and Islamic work ethic

IF 4.9 2区管理学 Q1 MANAGEMENT

International Journal of Human Resource Management Pub Date : 2023-01-23 DOI:10.1080/09585192.2023.2167522

Shazia Nauman, Sania Zahra Malik, Farida Saleem, Sabreen Ashraf Elahi

引用次数: 1

Abstract

Employing conservation of resources (COR) theory, this research examined how emotional labor influences employees’ job performance by testing a serial mediation moderation model. We propose job anxiety and quality of work-life (QoWL) as explanatory mechanisms in the emotional labor–job performance relationship, and Islamic work ethic as a coping mechanism between job-related anxiety and quality of work-life. To test our proposed hypotheses, the data was collected from 211 service sector supervisor-subordinate dyads in a three waved time-lagged study. Results elaborate that service employees who suffer from resource depletion due to emotional labor and job-related anxiety can still enjoy a better quality of work-life and deliver well at their workplace when they possess a stronger Islamic work ethic.

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情绪劳动如何损害员工的表现:通过焦虑、工作生活质量和伊斯兰职业道德释放缺失的环节

本研究运用资源守恒理论，通过序列中介调节模型检验情绪劳动对员工工作绩效的影响。工作焦虑和工作生活质量(QoWL)是情绪劳动-工作绩效关系的解释机制，伊斯兰职业伦理是工作焦虑和工作生活质量之间的应对机制。为了验证我们提出的假设，我们采用三波时滞研究方法对211个服务部门的上下级关系进行了数据收集。结果表明，由于情绪劳动和工作相关焦虑而遭受资源枯竭的服务业员工，当他们拥有更强的伊斯兰职业道德时，仍然可以享受更好的工作生活质量，并在工作场所表现良好。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Human Resource Management MANAGEMENT-

CiteScore

11.70

自引率

7.10%

发文量

期刊介绍： International Journal of Human Resource Management is the forum for HRM scholars and professionals worldwide. Concerned with the expanding role of strategic human resource management in a fast-changing global environment, the journal focuses on future trends in human resource management, drawing on empirical research in the areas of strategic management, international business, organizational behaviour, personnel management and industrial relations that arise from: -internationalization- technological change- market integration- new concepts of line management- increased competition- changing corporate climates Now publishing twenty-two issues per year, The International Journal of Human Resource Management encourages strategically focused articles on a wide range of issues including employee participation, human resource flow, reward systems and high commitment work systems. It is an essential publication in an exciting field, examining all management decisions that affect the relationship between an organization and its employees. Features include; -comparative contributions from both developed and developing countries- special issues based on conferences and current issues- international bibliographies- international data sets- reviews