The Effect of Role Stress on Dental Hygienists' Job Burnout and Turnover Intentions: The Moderated Mediating Effect of Professional Identity

Abstract

Objectives: This study aimed to test the causal relationships among role stress, job burnout, professional identity, and turnover intention for dental hygienists. Methods: Data were collected from dental hygienists working in dental clinics located in the Busan area using a structured questionnaire. The final sample size was 142, and SPSS ver.27 and Process Macro 4.1 were used to analyze the data. Results: Role stress of dental hygienists had a positive effect on job burnout and turnover intention, and indirectly through job burnout. On the other hand, the moderating effect of professional identity on the effect of role stress on job burnout and turnover intention was statistically significant. Conclusions: Establishing a professional identity for dental hygienists can reduce turnover intentions.