Longitudinal Study of Usability and User Experience in Technical and Professional Communication Research

IF 1.6 2区文学 Q2 COMMUNICATION

IEEE Transactions on Professional Communication Pub Date : 2023-10-11 DOI:10.1109/TPC.2023.3314250

Erin Friess;Christina Liles

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引用次数: 0

Abstract

Introduction: While usability/user experience (UX) has a long and intertwined history with technical and professional communication (TPC), it is unknown how usability/UX is reflected within TPC research and how that reflection has shifted over time. Literature review: Prior studies on the role of usability/UX in TPC have found that usability/UX appears infrequently in TPC research and curriculum requirements. However, usability/UX remains a routinely referenced core identity of TPC. Research questions: 1. To what degree is usability/UX studied in TPC scholarly journals? 2. When TPC researchers study usability/UX, what are they studying? Methodology: A database of TPC-based usability/UX articles was collected through a defined search method. Articles were coded for primary or secondary emphasis on usability/UX, contribution to TPC, object of analysis, method of data collection, and major takeaway. Results: Less than 8% of the total publications in the field are tied to usability/UX, though the percentage has increased in the most recent timeframe (2020–2022). Publications are shifting from research that expands usability/UX knowledge to research that uses usability/UX to explain TPC phenomena. In addition, the object of analysis has shifted to process-centric analysis, design thinking has become an increasing component of TPC usability/UX research, and over a quarter of the research on usability/UX provided did not provide enough methodological description to enable replicability. Conclusion: Although usability/UX has been consistently published in the TPC research journals, the amount of research suggests that usability/UX is not core to TPC's field identity.

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技术与专业传播研究中的可用性与用户体验纵向研究

导论:虽然可用性/用户体验(UX)与技术和专业交流(TPC)有着悠久而交织的历史，但我们不知道可用性/用户体验是如何在TPC研究中得到反映的，以及这种反映是如何随着时间的推移而变化的。文献综述:先前关于可用性/用户体验在TPC中的作用的研究发现，可用性/用户体验在TPC研究和课程要求中很少出现。然而，可用性/用户体验仍然是TPC的核心特征。研究问题:1;TPC学术期刊对可用性/用户体验的研究程度如何?2. 当TPC研究人员研究可用性/用户体验时，他们在研究什么?方法:通过定义的搜索方法收集基于tpc的可用性/UX文章数据库。文章的主要或次要重点是可用性/用户体验、对TPC的贡献、分析对象、数据收集方法和主要收获。结果:该领域不到8%的出版物与可用性/用户体验相关，尽管这一比例在最近的时间框架(2020-2022)有所增加。出版物正在从扩展可用性/UX知识的研究转向使用可用性/UX来解释TPC现象的研究。此外，分析的对象已经转向以过程为中心的分析，设计思维已经成为TPC可用性/用户体验研究中越来越重要的组成部分，超过四分之一的可用性/用户体验研究没有提供足够的方法描述来实现可复制性。结论:尽管可用性/用户体验一直在TPC研究期刊上发表，但大量的研究表明，可用性/用户体验并不是TPC领域身份的核心。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

IEEE Transactions on Professional Communication COMMUNICATION-

CiteScore

3.20

自引率

11.80%

发文量

期刊介绍： The IEEE Transactions on Professional Communication is a peer-reviewed journal devoted to applied research on professional communication—including but not limited to technical and business communication. Papers should address the research interests and needs of technical communicators, engineers, scientists, information designers, editors, linguists, translators, managers, business professionals, and others from around the globe who practice, conduct research on, and teach others about effective professional communication. The Transactions publishes original, empirical research that addresses one of these contexts: The communication practices of technical professionals, such as engineers and scientists The practices of professional communicators who work in technical or business environments Evidence-based methods for teaching and practicing professional and technical communication.

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