When the Flirting Guest’s Age Is Crucial: Young People in the Hospitality Industry Reflect on Sexual Harassment

Abstract

The purpose of this study was to investigate and analyse how young people’s perceptions of sexual harassment and unwelcome flirting from customers in the hospitality industry are affected by the customer’s age. Sixty-nine young women and men training for occupations in the hospitality industry were interviewed. The young people were 18–20 years old. The results show that the customer’s age was crucial for how the participants perceived unwelcome sexual interest and advances. If the person who offends was a child, the behaviour could be described as harmless, innocent and thus not as sexual harassment. Unwelcome flirting by a young man towards a young woman of the same age could be perceived as sexual harassment, but at the same time it is in line with the heteronormative ideal and could be understood. When the customer was older, that is, a middle-aged man, the young people’s descriptions of the occurrence were particularly negative.