The Impact of Knowledge Management Practices on Job Satisfaction of Moroccan Employees: Mediating Role of Organizational Commitment

Abstract

Purpose: The study aims to investigate how knowledge management (KM) practices impact JS among Moroccan employees, while also exploring the mediating role of organizational commitment (OC) in this relationship. Theoretical framework: The study draws upon established theories in KM, job satisfaction (JS), and OC. It suggests that effective KM practices can enhance JS and that OC acts as a mediator in this relationship. Design/Methodology/Approach: This study employs a deductive approach and quantitative research design to explore the relationship between KM practices and JS in Moroccan SMEs. Data from 175 respondents were analyzed using linear regression with the assistance of the SPSS statistical software. Findings: Effective KM practices positively impact job satisfaction (JS) in Moroccan SMEs. Additionally, organizational commitment (OC) acts as a mediator between KM practices and JS. Implementing successful KM strategies and fostering employee commitment can enhance JS in Moroccan SMEs. Research, practical & social implications: The study's implications highlight that implementing effective KM practices in Moroccan SMEs can have far-reaching benefits, including increased JS, enhanced productivity, improved talent attraction, and positive contributions to socio-economic development, emphasizing the significance of KM for organizational success and broader societal advancement. Originality/Value: The originality of this study lie in its examination of KM practices specifically within Moroccan SMEs. By focusing on this context, the study provides unique insights into the challenges and opportunities faced by these organizations, offering practical implications and recommendations that can contribute to the development of tailored KM strategies for similar SMEs in Morocco and beyond.