Consumer Morality Formation on Social Media Platforms: The Case of Guns in Brazil

Abstract

Moral disputes regarding consumption issues are increasingly mediated by social media platforms. Nevertheless, there is a lack of research explaining how social media platforms shape consumer morality. Thus, this article combines large-scale quantitative text analysis with qualitative methods to explain the construction of moral discourses concerning guns on YouTube and Twitter among Brazilian users. We contribute to theory on consumer morality by proposing the Process of Morality Formation on Social Media Platforms, which explains how moral discourses are fueled by social actors displaying and commenting about news pieces and political events; how the expressive and connective affordances of social media platforms mediate the dynamics of moral discourses; and how social actors differently appropriate content, frame and justify their public positions by adopting different “worlds of justification” (Boltanski and Thévenot 2006). The implications of this work for marketing and society are discussed, and government and corporate initiatives are suggested.