Evaluation of Quality Level in Health Sector: Which is the Relation to Demographic and Work Factors in Health Professionals?

Abstract

The aim of the present study is to investigate the quality level in health sector as well as the relation to demographic and work factors in health professionals. The research involved 99 people (11 men and 88 women) with an average age of 44.00±7.55 years of life and with a seniority of 19.29±9.01 years. The SERVQUAL scale was used. The results showed no statistically significant associations of satisfaction and efficiency among health professionals with demographic and work factors (p>0.05). More studies must be conducted in the context of investigation of the above variables.