Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agenda

IF 3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM
Cristina Valente-Pedro, Nélson de Matos, Patrícia Pinto
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Abstract

Although the influence of environmental stimuli on tourist behaviour has been studied extensively in relation to the experiences in tourism, it remains a reality and needs to be fully addressed. This paper presents a systematic literature review of peer-reviewed articles on tourism’s environmental stimuli using three main search streams: atmospherics; servicescape; and experiencescape. Scopus and Web of Science databases were searched, and 66 papers referring to the stimuli elements in the tourism setting were identified and classified into three dimensions: physical; social; and experience. The results indicate that environmental psychology is complemented by marketing to explain the servicescape from the experience economy perspective. Based on the topic’s gaps and trends, the authors propose the novel construct of a “holisticscape” as an extension of the servicescape to influence tourists’ holistic health (body, mind, and spirit). Furthermore, a research agenda with three propositions is proposed to deepen the knowledge on holisticscape. The systematisation of the setting stimuli developed in this study can guide researchers and practitioners to design and operationalise the experiences for positive post-consumption behaviour.
整体景观——影响游客整体健康的延伸服务。从系统文献综述到研究议程
虽然环境刺激对旅游行为的影响已经就旅游经验进行了广泛的研究,但这仍然是一个现实,需要充分加以处理。本文采用三个主要搜索流对旅游环境刺激的同行评议文章进行了系统的文献综述:大气;servicescape;和experiencescape。检索Scopus和Web of Science数据库,对66篇涉及旅游环境刺激要素的论文进行分类,并将其分为三个维度:物理维度;社会;和经验。结果表明,从体验经济的角度出发,环境心理学与市场营销相辅相成地解释了服务逃避。根据该主题的差距和趋势,作者提出了“整体景观”的新结构,作为服务的延伸,以影响游客的整体健康(身体,思想和精神)。在此基础上,提出了一个包含三个命题的研究议程,以深化对整体景观的认识。本研究中开发的环境刺激的系统化可以指导研究人员和实践者设计和操作积极的消费后行为体验。
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来源期刊
Tourism and Hospitality Research
Tourism and Hospitality Research HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
7.40
自引率
8.60%
发文量
63
期刊介绍: Tourism and Hospitality Research is firmly established as a leading and authoritative, peer-reviewed journal for tourism and hospitality researchers and professionals. Tourism and Hospitality Research covers: • Hospitality and tourism operations • Marketing and consumer behaviour • HR management • Social Media and Marketing • Technology • Planning and development • Policy • Performance and financial management • Strategic implications • Environmental aspects • Forecasting and prediction • Revenue management • Impact assessment and mitigation • Globalisation • Research methodologies • Leisure and culture • Risk Management • Change Management
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