Digital Literacy of the State Civil Apparatus in the Administrative Services Unit (ULA) of the Ministry of Home Affairs

Abstract

Background: Digital literacy is crucial for the State Civil Apparatus (ASN) in providing excellent services. Meanwhile, Administrative Services Unit (ULA) has obtained several awards in recognition of outstanding performance, serving as a significant foundation for the current finding. Purpose: This research aimed to describe the digital literacy competency of ASN in ULA to provide excellent services to the public and local governments. Method: A qualitative method with a descriptive approach was selected with the concept of digital literacy competency of ASN to analyze data. In addition, the validity of the findings was tested through data triangulation. Results: The digital literacy results among ASN showed that a fairly good insight with knowledge imbalances, good digital skills, and deficiencies in understanding the risks and the ability to control the dangers of digital technology use. Conclusion: Digital literacy among ASN in ULA shows a commendable level of proficiency and offers opportunities for improvement in certain domains. Keywords: State Civil Apparatus (ASN); Digital Literacy; Administrative Services Unit (ULA) Abstrak Latar Belakang: Literasi digital sangat penting bagi Aparatur Sipil Negara (ASN) dalam memberikan pelayanan prima. Sementara itu, Unit Pelayanan Administrasi (ULA) telah memperoleh beberapa penghargaan sebagai pengakuan atas kinerjanya yang luar biasa, yang menjadi landasan penting bagi temuan saat ini. Tujuan: Penelitian ini bertujuan untuk mendeskripsikan kompetensi literasi digital ASN di ULA dalam memberikan pelayanan prima kepada masyarakat dan pemerintah daerah. Metode: Metode kualitatif dengan pendekatan deskriptif dipilih dengan konsep kompetensi literasi digital ASN untuk menganalisis data. Selain itu, validitas temuan diuji melalui triangulasi data. Hasil: Literasi digital di kalangan ASN menunjukkan bahwa wawasan yang cukup baik dengan ketimpangan pengetahuan, keterampilan digital yang baik, dan kurangnya pemahaman risiko dan kemampuan mengendalikan bahaya penggunaan teknologi digital. Kesimpulan: Literasi digital pada ASN di ULA menunjukkan tingkat kemahiran yang patut dipuji dan menawarkan peluang perbaikan pada domain tertentu. Kata kunci: Aparatur Sipil Negara (ASN); Literasi Digital; Unit Pelayanan Administrasi (ULA)