Development of smart academic library services with Internet of Things technology: a qualitative study in Hong Kong

IF 3.4 3区 管理学 0 INFORMATION SCIENCE & LIBRARY SCIENCE
Hoi Ching Cheung, Yan Yin Marco Lo, Dickson K.W. Chiu, Elaine W.S. Kong
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引用次数: 0

Abstract

Purpose This study examines academic librarians' perceptions and attitudes toward Internet of Things (IoT) applications in Hong Kong academic libraries and the problems and possible improvements in using IoT technologies to strengthen library services. Design/methodology/approach This qualitative research used video conferencing software for semi-structured, one-on-one interviews. Participants were given introductory material about the IoT and asked to complete an interview. The data were analyzed using inductive theme clustering for this study. Findings The analysis identified three themes: perception about applying IoT technology to the library, problems and improvements in using IoT. Participants were generally optimistic about the potential benefits of IoT for improving library operations and providing personalized services. However, they also expressed concerns about privacy and security, errors and extra efforts for information literacy training. They suggested improvements such as incorporating facial recognition technology, advanced RFID technology and collections identification technology to enhance user experience. Originality/value Most studies examined users' views rather than librarians' on IoT applications, which few studies cover, especially in East Asia.
以物联网技术发展智慧学术图书馆服务:香港的质性研究
目的本研究旨在探讨香港大学图书馆馆长对物联网应用的看法和态度,以及利用物联网技术加强图书馆服务的问题和可能的改进。本定性研究使用视频会议软件进行半结构化的一对一访谈。参与者获得了有关物联网的介绍性材料,并被要求完成面试。本研究采用归纳主题聚类对数据进行分析。分析确定了三个主题:对将物联网技术应用于图书馆的看法,使用物联网的问题和改进。与会者普遍对物联网在改善图书馆运营和提供个性化服务方面的潜在好处持乐观态度。然而,他们也表达了对隐私和安全、错误和信息素养培训的额外努力的担忧。他们建议将面部识别技术、先进的射频识别技术和收藏品识别技术结合起来,以提高用户体验。原创性/价值大多数研究调查的是用户而不是图书馆员对物联网应用的看法,很少有研究涉及这一点,尤其是在东亚。
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来源期刊
Library Hi Tech
Library Hi Tech INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
8.30
自引率
44.10%
发文量
97
期刊介绍: ■Integrated library systems ■Networking ■Strategic planning ■Policy implementation across entire institutions ■Security ■Automation systems ■The role of consortia ■Resource access initiatives ■Architecture and technology ■Electronic publishing ■Library technology in specific countries ■User perspectives on technology ■How technology can help disabled library users ■Library-related web sites
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