How Work Culture Contributes to Client Harm in Social Care: An Analysis of Reports from the Client Safety Reporting System in Finland

IF 2.2 4区社会学 Q2 PUBLIC ADMINISTRATION

Human Service Organizations Management Leadership & Governance Pub Date : 2023-10-01 DOI:10.1080/23303131.2023.2260436

Saija Koskiniemi, Tiina Syyrilä, Mia Mäntymaa, Jouko Ranta, Minna Säilä, Katri Vehviläinen-Julkunen, Aini Pehkonen, Marja Härkänen

{"title":"How Work Culture Contributes to Client Harm in Social Care: An Analysis of Reports from the Client Safety Reporting System in Finland","authors":"Saija Koskiniemi, Tiina Syyrilä, Mia Mäntymaa, Jouko Ranta, Minna Säilä, Katri Vehviläinen-Julkunen, Aini Pehkonen, Marja Härkänen","doi":"10.1080/23303131.2023.2260436","DOIUrl":null,"url":null,"abstract":"The ethical obligation of social services professionals is to ensure that clients are not repeatedly harmed by the same risks. This study examines reports classified as actions harmful to clients due to work culture and the measures taken by managers in Finnish social services. The data used were the reports submitted by social services professionals based on reporting obligations to the SPro client-safety-reporting system and managers’ measures documented in the reports. The reports (n = 1,433) were submitted from October 11, 2016, to December 31, 2020; those related to harmful work culture (n = 95) were selected and analyzed using inductive content analysis and quantification. The results showed that, based on professionals’ perceptions, harmful work culture was linked to cooperation, information flow, resources, service or care implementation, and individuals’ actions. Managers often decided to discuss reported events within the unit. More research is needed on harmful work culture from clients’ perspectives and the effectiveness of measures to eliminate observed risks.","PeriodicalId":46043,"journal":{"name":"Human Service Organizations Management Leadership & Governance","volume":null,"pages":null},"PeriodicalIF":2.2000,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Human Service Organizations Management Leadership & Governance","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/23303131.2023.2260436","RegionNum":4,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"PUBLIC ADMINISTRATION","Score":null,"Total":0}

引用次数: 0

Abstract

The ethical obligation of social services professionals is to ensure that clients are not repeatedly harmed by the same risks. This study examines reports classified as actions harmful to clients due to work culture and the measures taken by managers in Finnish social services. The data used were the reports submitted by social services professionals based on reporting obligations to the SPro client-safety-reporting system and managers’ measures documented in the reports. The reports (n = 1,433) were submitted from October 11, 2016, to December 31, 2020; those related to harmful work culture (n = 95) were selected and analyzed using inductive content analysis and quantification. The results showed that, based on professionals’ perceptions, harmful work culture was linked to cooperation, information flow, resources, service or care implementation, and individuals’ actions. Managers often decided to discuss reported events within the unit. More research is needed on harmful work culture from clients’ perspectives and the effectiveness of measures to eliminate observed risks.

查看原文本刊更多论文

工作文化如何导致社会关怀中的客户伤害:对芬兰客户安全报告系统报告的分析

社会服务专业人员的道德义务是确保客户不会重复受到相同风险的伤害。本研究审查了由于工作文化和芬兰社会服务管理人员采取的措施而被归类为对客户有害的行为的报告。所使用的数据是社会服务专业人员根据对SPro客户安全报告系统的报告义务和报告中记录的管理人员措施提交的报告。报告(n = 1433)于2016年10月11日至2020年12月31日提交;选取与有害工作文化相关的信息(n = 95)，采用归纳内容分析法和量化法进行分析。结果显示，根据专业人员的看法，有害的工作文化与合作、信息流、资源、服务或护理实施以及个人行为有关。经理们经常决定在单位内部讨论报告的事件。需要从客户的角度对有害的工作文化进行更多的研究，以及消除观察到的风险的措施的有效性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Human Service Organizations Management Leadership & Governance Multiple-

CiteScore

2.70

自引率

8.30%

发文量