Prospecter l’acceptation située d’une technologie en contexte professionnel – une étude qualitative exploratoire sur l’exploitation de la route

Abstract

This paper proposes to prospect the future activity of road operation professionals in relation to cooperative intelligent transport systems in three phases that use the dimensions of situated acceptance as a reading framework. We propose a protocol that can be used to prospect future activity before confronting the technology with its future users. This protocol starts with the analysis of the technological functionalities, continues with an analysis of the current activity and ends with a confrontation of the two. The application of this protocol has enabled us to highlight, at each stage, complementary elements useful for anticipating the impacts of the technology and their acceptability by the actors involved. We will conclude this article by discussing the role of this methodological proposal in a more global approach to the transformation of work in relation to technology, to be used in association with simulation workshops, for example.