Reconceptualizing host/tourist interactions: The connection between roles, power, and discourse in the service encounter

IF 3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research Pub Date : 2023-11-09 DOI:10.1177/14673584231206909

Elizabeth A Cartier, Linda L Lowry

引用次数: 0

Abstract

The purpose of this study is to provide a conceptual view of the host/tourist relationship in the service encounter by providing a reconstructed account of how roles, power, and discourse are enacted from the lens of the host. This argument relies on Jackson and Mazzei’s (2013, 2018, 2022) “plugging in” notion of thinking with theory to simultaneously consider power as described by Foucault using the role theory of Merton and linking them with Lukes’ three dimensions of power. Through the progression of thinking/interpreting with each theoretical perspective while being conscious of the others, we provide a conceptualization of the impact discourse choices have on roles and power structures that emerge in tourism and hospitality businesses. This new view of the service encounter explains tourist dominance where the host willingly takes a compliance role due to discourse choices.

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重新定义主人/游客互动:服务遭遇中角色、权力和话语之间的联系

本研究的目的是通过从主人的角度重新描述角色、权力和话语是如何制定的，从而对服务遭遇中的主人/游客关系提供一个概念性的观点。这一论点依赖于Jackson和Mazzei(2013, 2018, 2022)将思维概念与理论“插入”，同时考虑福柯使用默顿角色理论所描述的权力，并将其与Lukes的权力三个维度联系起来。通过思考/解释每个理论视角的进展，同时意识到其他理论视角，我们提供了话语选择对旅游和酒店业务中出现的角色和权力结构的影响的概念化。这种服务遭遇的新观点解释了游客的主导地位，在这种情况下，主人由于话语选择而愿意扮演顺从的角色。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Tourism and Hospitality Research HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

7.40

自引率

8.60%

发文量

期刊介绍： Tourism and Hospitality Research is firmly established as a leading and authoritative, peer-reviewed journal for tourism and hospitality researchers and professionals. Tourism and Hospitality Research covers: • Hospitality and tourism operations • Marketing and consumer behaviour • HR management • Social Media and Marketing • Technology • Planning and development • Policy • Performance and financial management • Strategic implications • Environmental aspects • Forecasting and prediction • Revenue management • Impact assessment and mitigation • Globalisation • Research methodologies • Leisure and culture • Risk Management • Change Management