Intelligence Analysis Shift Work: Sensemaking Processes, Tensions, and Takeaways

Proceedings of the Human Factors and Ergonomics Society ... Annual Meeting. Human Factors and Ergonomics Society. Annual meeting Pub Date : 2023-10-25 DOI:10.1177/21695067231192569

Aimée A. Kane, Susannah B. F. Paletz, Sarah H. Vahlkamp, Tammie Nelson, Adam Porter, Madeline Diep, Melissa Carraway

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引用次数: 1

Abstract

Intelligence analysts pore over myriad sources to identify key facts, make sense of them, and use that “sensemaking” to inform mission-critical action. Often these operations are conducted 24/7 with analysts working in shifts. To understand these processes in situ, we conducted interviews with seven former and current United States intelligence analysts. We develop theory and advance a descriptive model of shift handover processes in this domain, which takes into account sensemaking, the communication process, and the features of big data. Our qualitative analysis reveals the following tensions analysts face in shift handovers (1) narrowing versus broadening one’s own sensemaking, (2) sensemaking versus encoding for the subsequent analyst, and (3) trusting versus validating the prior analyst’s sensemaking. In addition, we describe several practical takeaways.

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情报分析轮班工作:意义制造过程、紧张关系和收获

情报分析人员仔细研究无数的信息来源，以确定关键事实，理解它们，并利用这种“理解”来为关键任务行动提供信息。这些操作通常是24/7全天候进行的，分析师轮班工作。为了实地了解这些过程，我们采访了7位前任和现任美国情报分析员。我们发展了这一领域的理论，并提出了一个考虑到语义、沟通过程和大数据特征的轮班移交过程的描述性模型。我们的定性分析揭示了分析师在轮班交接中面临的以下紧张关系(1)缩小与扩大自己的语义，(2)语义与为后续分析师编码，以及(3)信任与验证先前分析师的语义。此外，我们还描述了几个实际的收获。

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Proceedings of the Human Factors and Ergonomics Society ... Annual Meeting. Human Factors and Ergonomics Society. Annual meeting

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