Remember to say “thanks” when rejecting others: the moderating role of leader gratitude expression in the relationship between leader voice rejection and employees’ subsequent upward voice

IF 5.8 2区管理学 Q1 MANAGEMENT

Asia Pacific Journal of Management Pub Date : 2023-10-09 DOI:10.1007/s10490-023-09928-y

Yanghao Zhu, Lirong Long, Yannan Zhang, Haijiang Wang

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Abstract

The rejection of employees’ suggestions by leaders is a common occurrence in organizations, yet the extant research is unclear regarding how and when leader voice rejection affects employees’ subsequent upward voice. Based on social information processing theory, this paper examines the mediating roles of voice self-efficacy (VSE) and leader-member exchange (LMX) as well as the moderating role of leader gratitude expression in the relationship between leader voice rejection and employees’ subsequent upward voice. We test these hypotheses by conducting a scenario-based experimental study (N = 190) and a survey study of leader − employee dyads (N = 245). We find that leader voice rejection reduces employees’ subsequent upward voice behavior by reducing their VSE and LMX, while leader gratitude expression moderates not only the direct effects of leader voice rejection on employees’ VSE and LMX but also the indirect effects of leader voice rejection on employees’ subsequent upward voice via VSE and LMX. The theoretical implications and practical implications of these findings are discussed, as are directions for future research.

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拒绝他人时记得说“谢谢”：领导感恩表达在领导拒声与员工后续向上发声关系中的调节作用

领导拒绝员工的建议是组织中常见的现象，但现有的研究并不清楚领导拒绝如何以及何时影响员工随后的向上发声。本文基于社会信息加工理论，考察了话语自我效能感（VSE）和领导-成员交换（LMX）在领导拒声与员工后续向上发声关系中的中介作用，以及领导感激表达的调节作用。我们通过一项基于场景的实验研究（N = 190）和一项针对领导-员工二人组的调查研究（N = 245）来验证这些假设。我们发现，领导拒声通过降低员工的VSE和LMX来降低员工后续的向上建言行为，而领导感激表达不仅调节了领导拒声对员工VSE和LMX的直接影响，还调节了领导拒声通过VSE和LMX对员工后续向上建言的间接影响。讨论了这些发现的理论意义和实践意义，并提出了未来研究的方向。

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来源期刊

Asia Pacific Journal of Management MANAGEMENT-

CiteScore

9.70

自引率

9.30%

发文量

期刊介绍： The Asia Pacific Journal of Management publishes original manuscripts on management and organizational research in the Asia Pacific region, encompassing Pacific Rim countries and mainland Asia. APJM focuses on the extent to which each manuscript addresses matters that pertain to the most fundamental question: “What determines organization success?” The major academic disciplines that we cover include entrepreneurship, human resource management, international business, organizational behavior, and strategic management. However, manuscripts that belong to other well-established disciplines such as accounting, economics, finance, marketing, and operations generally do not fall into the scope of APJM. We endeavor to be the major vehicle for exchange of ideas and research among management scholars within or interested in the broadly defined Asia Pacific region.Key features include: Rigor - maintained through strict review processes, high quality global reviewers, and Editorial Advisory and Review Boards comprising prominent researchers from many countries. Relevance - maintained by its focus on key management and organizational trends in the region. Uniqueness - being the first and most prominent management journal published in and about the fastest growing region in the world. Official affiliation - Asia Academy of ManagementFor more information, visit the AAOM website:www.baf.cuhk.edu.hk/asia-aom/ Officially cited as: Asia Pac J Manag