Implementation of the Unified Theory of Acceptance and Use of Technology (UTAUT) model during the pandemic era: A systematic literature review (SLR)

IF 0.7 Q3 COMMUNICATION
Evie Ariadne Shinta Dewi, Zuhairi Sanofi, Benazir Bona Pratamawaty, Hadi Suprapto Arifin
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引用次数: 0

Abstract

The pandemic's unique situation has sparked interest for investigation, particularly in understanding ICT user behavior using the Unified Theory of Acceptance and Use of Technology (UTAUT) model. This article presents a systematic literature review (SLR) aiming to identify UTAUT model applications during the pandemic, explore contexts and methods used, assess global involvement, and understand factors influencing ICT adoption. Following the Reporting standards for Systematic Evidence Syntheses (ROSES) protocol, 70 articles were comprehensively analyzed out of 801 obtained from Scopus, ScienceDirect, and Google Scholar. The review revealed 249 researchers from 44 countries conducting empirical studies on ICT adoption with UTAUT during the pandemic. Dominant contexts were education, healthcare, and mobile technology. Notably, confirmed performance expectancy emerged as the main factor influencing ICT adoption intention, supported by 48 studies (68.57%). Additionally, facilitating conditions' effects were confirmed by 37 studies (52.86%), while effort expectancy and social influence effects were each confirmed by 35 studies (50%). The findings underscore the importance of education, healthcare, and mobile technology during crises, urging attention from governments, policymakers, technology managers, and academics. Individuals demonstrated strong motivation to utilize technology for work facilitation, regardless of resource availability, knowledge, comfort, or social influence from the newly adopted systems or technologies during the pandemic. Furthermore, countries affected by the pandemic could adopt successful systems or technologies from researchers' home countries to foster ICT adoption during future crises. Keywords: ICT adoption, UTAUT model, Systematic Literature Review (SLR), ROSES protocol, COVID-19.
大流行时期技术接受与使用统一理论(UTAUT)模型的实施:系统文献综述(SLR)
大流行的独特情况引起了人们对调查的兴趣,特别是在利用技术接受和使用统一理论(UTAUT)模型理解信息通信技术用户行为方面。本文提出了一项系统的文献综述(SLR),旨在确定UTAUT模型在大流行期间的应用,探索所使用的背景和方法,评估全球参与情况,并了解影响ICT采用的因素。按照系统证据合成(ROSES)协议的报告标准,从Scopus、ScienceDirect和Google Scholar获得的801篇文章中,对70篇进行了综合分析。审查显示,来自44个国家的249名研究人员在大流行期间与UTAUT一起开展了信息通信技术采用的实证研究。主要的背景是教育、医疗保健和移动技术。值得注意的是,已确认的绩效预期成为影响ICT采用意愿的主要因素,得到48项研究(68.57%)的支持。此外,促进条件效应有37项研究(52.86%)得到证实,而努力预期效应和社会影响效应各有35项研究(50%)得到证实。研究结果强调了危机期间教育、医疗保健和移动技术的重要性,敦促政府、政策制定者、技术管理人员和学术界予以关注。在大流行期间,个人表现出利用技术促进工作的强烈动机,无论资源可用性、知识、舒适度或新采用的系统或技术的社会影响如何。此外,受大流行影响的国家可以采用研究人员本国的成功系统或技术,以促进在未来危机期间采用信息和通信技术。关键词:ICT采用,UTAUT模型,系统文献综述(SLR), ROSES协议,COVID-19
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来源期刊
CiteScore
1.50
自引率
40.00%
发文量
38
期刊介绍: All scholars are invited to submit manuscripts to Jurnal Komunikasi, Malaysian Journal of Communication. This journal provides a forum for empirical inquiries on human and mass communication and welcome conceptual, philosophical and theoretical essays or debates, book reviews and essay reviews directly contributing to communication or indirectly affecting it as a discipline. We suggest the following broad areas of research: -Communication and Policies -Globalization and Social Impact -Youth and Media Globalisation -Audience Analysis -Media, Democracy and Integration -Media Literacy and Media Education -Media and Development -Health Communication -Politics, Hegemony and the Media -ICT and Power -Gender and Sexuality in The Media -Social Media and Subcultures -Media, Popular Culture and Society -Media and Religion -Media and Identity -War, Conflict and Crisis Communication -Strategic Communication and Information Management
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