Evie Ariadne Shinta Dewi, Zuhairi Sanofi, Benazir Bona Pratamawaty, Hadi Suprapto Arifin
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引用次数: 0
Abstract
The pandemic's unique situation has sparked interest for investigation, particularly in understanding ICT user behavior using the Unified Theory of Acceptance and Use of Technology (UTAUT) model. This article presents a systematic literature review (SLR) aiming to identify UTAUT model applications during the pandemic, explore contexts and methods used, assess global involvement, and understand factors influencing ICT adoption. Following the Reporting standards for Systematic Evidence Syntheses (ROSES) protocol, 70 articles were comprehensively analyzed out of 801 obtained from Scopus, ScienceDirect, and Google Scholar. The review revealed 249 researchers from 44 countries conducting empirical studies on ICT adoption with UTAUT during the pandemic. Dominant contexts were education, healthcare, and mobile technology. Notably, confirmed performance expectancy emerged as the main factor influencing ICT adoption intention, supported by 48 studies (68.57%). Additionally, facilitating conditions' effects were confirmed by 37 studies (52.86%), while effort expectancy and social influence effects were each confirmed by 35 studies (50%). The findings underscore the importance of education, healthcare, and mobile technology during crises, urging attention from governments, policymakers, technology managers, and academics. Individuals demonstrated strong motivation to utilize technology for work facilitation, regardless of resource availability, knowledge, comfort, or social influence from the newly adopted systems or technologies during the pandemic. Furthermore, countries affected by the pandemic could adopt successful systems or technologies from researchers' home countries to foster ICT adoption during future crises. Keywords: ICT adoption, UTAUT model, Systematic Literature Review (SLR), ROSES protocol, COVID-19.
期刊介绍:
All scholars are invited to submit manuscripts to Jurnal Komunikasi, Malaysian Journal of Communication. This journal provides a forum for empirical inquiries on human and mass communication and welcome conceptual, philosophical and theoretical essays or debates, book reviews and essay reviews directly contributing to communication or indirectly affecting it as a discipline. We suggest the following broad areas of research: -Communication and Policies -Globalization and Social Impact -Youth and Media Globalisation -Audience Analysis -Media, Democracy and Integration -Media Literacy and Media Education -Media and Development -Health Communication -Politics, Hegemony and the Media -ICT and Power -Gender and Sexuality in The Media -Social Media and Subcultures -Media, Popular Culture and Society -Media and Religion -Media and Identity -War, Conflict and Crisis Communication -Strategic Communication and Information Management