Developing a benchmarking model for subjective well-being: a combined approach using structural equation modeling and fuzzy AHP

IF 3.4 Q2 MANAGEMENT

International Journal of Quality and Service Sciences Pub Date : 2023-09-13 DOI:10.1108/ijqss-06-2022-0064

Arun Aggarwal, Vinay Kukreja, Kamrunnisha Nobi

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引用次数: 0

Abstract

Purpose The purpose of this study is not only to develop an integrated model of subjective well-being (SWB) by using confirmatory factor analysis (CFA) and structural equation modeling (SEM) but also to prioritize the subfactors of personality and SWB that affect the contextual performance (CP) of an employee by using a fuzzy-analytical hierarchy process (FAHP), which has not been done in the past. Design/methodology/approach The data were collected from 15 field experts and 412 employees of information technology (IT) companies operating in India. The data analysis was performed in two stages. The first stage includes CFA and SEM. The second stage includes prioritizing the factor through FAHP. Findings The results of SEM analysis manifested that all the dimensions of personality have a significant impact on CP. However, in the case of SWB, only two components (satisfaction with life and positive affect) have a significant impact on CP. Results of FAHP show that SWB is more important in predicting CP than the Big Five personality dimensions. Originality/value This research is a novel attempt to test and prioritize the factors affecting the CP of IT employees. The findings of the research will be useful for managers in increasing the performance of their employees. Further, the findings of the research will contribute to the literature on the factors affecting CP.

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建立主观幸福感基准模型:结构方程模型与模糊层次分析法的结合方法

本研究的目的是利用验证性因子分析(CFA)和结构方程模型(SEM)建立主观幸福感的综合模型，并利用模糊层次分析法(FAHP)对人格和主观幸福感中影响员工情境绩效(CP)的子因素进行优先级排序，这是以往未做过的。数据收集自在印度运营的信息技术(IT)公司的15名现场专家和412名员工。数据分析分两个阶段进行。第一阶段包括CFA和SEM。第二阶段包括通过FAHP确定因素的优先级。SEM分析结果表明，人格的所有维度对CP都有显著影响，而主观幸福感对CP只有两个维度(生活满意度和积极情绪)有显著影响。FAHP结果显示，主观幸福感对CP的预测比五大人格维度更重要。原创性/价值本研究是一种新颖的尝试，以测试和优先排序的因素，影响IT员工的CP。研究结果将有助于管理者提高员工的绩效。此外，本研究结果将有助于进一步研究影响CP的因素。

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来源期刊

International Journal of Quality and Service Sciences MANAGEMENT-

CiteScore

6.00

自引率

7.70%

发文量

期刊介绍： The International Journal of Quality and Service Sciences seeks to explore various aspects of quality and services as closely interrelated phenomena in the context of ongoing transformation processes of organizations and societies. Thus the journals'' scope is not limited to micro perspectives of organizational and management related issues. It seeks further to explore patterns, behaviors, processes, mechanisms, principles and consequences related to quality and services in a broad range of organizational and social/global processes. These processes embrace cultural, economic, social, environmental and even global dimensions in order to better understand the past, to better diagnose the current situations and hence to design better the future. The journal seeks to embrace a holistic view of quality and service sector management and explicitly promotes the emerging field of ‘quality and service sciences’.The journal is an open forum and one of the main channels for communication of multi- and inter- disciplinary research and practices.