PROPOSTA DE MELHORIA NO PROCESSO DE PICKING - ESTUDO DE CASO EM UM CENTRO DE DISTRIBUIÇÃO FARMACÊUTICA NA CIDADE DE MANAUS/AM

MARCO ANTONIO RIQUE ROBERTO, DERCIO LUIZ REIS
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Abstract

This article deals with the study of the picking process of a pharmaceutical distribution company located in the city of Manaus/AM, the largest urban centre in the Brazilian Amazon where, due to its geographical characteristics and the need to efficiently serve the capital and the small drugstores located in small communities, it has different characteristics and specificities from other places on the planet. The definition and analysis of performance indicators for a Distribution Centre are topics that are discussed, improved and recurrent, and the performance of the Picking process is one of the main indicators, especially for the case studied, where the company serves. Most of the customers are small businesses that don't have adequate space in their units for storing products and working capital that can be committed to stock. This is the type of customer that predominates in the city of Manaus and the state of Amazonas. This characteristic requires distribution to sort and deliver small quantities with great frequency, thus avoiding a shortage of pharmaceutical products. The aim of this study is to identify the factors that directly influence the drop in the service level of the picking routines. In order to achieve this objective, the Value Stream Mapping quality tool was used, and strategies were then implemented to solve the problems identified in the analysis process. In order to carry out the research during the methodological process, data collection included direct observation of the operation, documentary records from the quality area, such as stock control spreadsheets and performance reports by operators, as well as the use of closed questionnaires for customers and employees. The results and conclusions obtained in relation to the factors that directly influence a drop in the level of service of the picking routines are 05: picking items by stations, thin stock (retail), order consolidation and closing, printing invoices, printing orders, distribution of orders by picking zones. As for defining a methodology for measuring the service level of the picking routines, according to our study, the quality tool that best applies is the VSM. With regard to the opportunities for improvement identified in the processes under analysis, we highlight 05 Improvement in the process of replenishing allocations, Improvement in the addressing of the Flow-rack, Improvement in the information technology infrastructure, Improvement in the technology in the automation process.
改进挑选过程的建议-玛瑙斯/AM市药品配送中心的案例研究
本文研究的是位于玛瑙斯/AM市的一家制药分销公司的采摘过程,这是巴西亚马逊地区最大的城市中心,由于其地理特征和有效服务于首都和位于小社区的小型药店的需要,它与地球上其他地方有不同的特点和特殊性。配送中心绩效指标的定义和分析是讨论、改进和反复出现的主题,拣选过程的绩效是主要指标之一,特别是对于所研究的案例,公司服务的地方。大多数客户是小型企业,他们的单位没有足够的空间来储存产品和流动资金,可以承诺库存。这类顾客在玛瑙斯市和亚马逊州占主导地位。这一特点要求配送人员以高频率分拣和配送小批量产品,从而避免药品短缺。本研究的目的是找出直接影响采摘程序服务水平下降的因素。为了达到这个目标,使用了价值流映射质量工具,然后实施策略来解决分析过程中确定的问题。为了在方法论过程中进行研究,数据收集包括直接观察操作,来自质量领域的文件记录,如库存控制电子表格和操作员的绩效报告,以及对客户和员工使用封闭式问卷。直接影响拣货服务水平下降的因素有:分站拣货、少货(零售)拣货、订单合并和结清、打印发票、打印订单、拣货区分配订单。至于定义一种测量采摘程序服务水平的方法,根据我们的研究,最适用的质量工具是VSM。关于在分析过程中确定的改进机会,我们强调了补充分配过程的改进,流架寻址的改进,信息技术基础设施的改进,自动化过程中技术的改进。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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