Total Quality Management (TQM) in Education: School Quality Management for Quality Educational Services at Senior High Schools

Abstract

TQM can be applied in education for enhancing the quality of educational services. This study aims to analyse school quality management regarding how the Juran Trilogy is applied at schools in East Java, Indonesia. It addresses planning, control, and improvement in quality management. This study uses a qualitative design with triangulation approach. Results show that schools plan education services in accordance with student needs, government policy, and stakeholder’s expectation. In monitoring and evaluating the programs, measurements are used using appropriate methods and periods, then the actual are analysed. In quality improvement, schools take innovations and changes for better improvements. The results of this study indicate that schools can provide good quality education services by using the Juran Trilogy as a quality management tool. However, it is required further studies due to limitations of this research.