The use of shared digital platform solutions to address challenges to multi-agency preparedness, response and recovery work within the UK.

Abstract

This paper discusses ResilienceDirect - the UK's strategic resilience platform for response and information sharing, designed to support the multi-agency aspects of emergency response. The paper will focus on the functionality of the system as well as the related challenges. The paper identifies a set of recommendations for addressing the challenges to improve usability and uptake. The recommendations will consider best practices from other multi-agency response platforms and feedback from ResilienceDirect users.