A heuristic model to identify organizational collaborative critical success factors (CSFs)

Abstract

It is often argued that efficient inter and intra organizational collaboration is a major critical success factor to drive organizational performance and innovation. However, according to several research, isn’t always clear to organizations to identify and distinguish which factors really drive to success, namely in the collaborative dimension, where the myriad of hidden dynamic interactions between organizational entities triggered by the mix of formal and informal relationships, more often than not, may lead to misinterpret of the reality. Furthermore, organizations often argue that the lack of proper models to guide and support collaborative partnerships, is the major unbreakable barrier that shifts them from engaging more frequent in such collaborative initiatives. In this work is proposed a heuristic model developed under three key organizational areas ((1) collaborative networks, (2) project management, and (3) social network analysis), that in a holistic way identifies and quantitatively measures the myriad of organizational dynamic interactions (collaborative behaviors) to identify organizational collaborative critical success factors (CSFs), by analyzing collaborative data generated by organizations as they execute projects tasks and activities. A case study is illustrated to show the model’s implementation and application, and the benefits for organizations.