Proposed Approach for Enhancing Adoption of E-Government Services Using AHP and PROMETHEE

Int. J. E Serv. Mob. Appl. Pub Date : 2020-07-01 DOI:10.4018/ijesma.2020070103

A. M. Ghareeb, N. Darwish, H. Hefny

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Abstract

Thegrowingattentiongivenbygovernmentstoinvestine-governmentprojectsandthelowusage of theavailablee-government services refers toagapbetweenprovisionandusage.Thisarticle aimstoproposeanapproachforenhancingadoptionofe-governmentservicesandmaximizingthe impactofinvestment.Itisademand-orientedapproach,focusesonelicitingcitizens’requirements in e-government projects via analytical analysis of the deployed e-government services, against apredefined set of acceptance and adoption criteria.Theproposed approach employsAHPand PROMETHEE methods. AHP is used to create a hierarchical representation of the decision problemandPROMETHEEisusedtoranke-governmentservicesandhighlighttheirfavorableand unfavorablefeatures.TheproposedapproachhasbeenappliedtomeasuretheperformanceofEgyptian e-governmentservices.Thecomputationalresultsaregivenandtheresearchoutcomesarediscussed. KEywORdS Acceptance Criteria, Adoption, AHP, Electronic Government, Multi-Criteria Decision-Making, PROMETHEE

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利用层次分析法和PROMETHEE促进电子政府服务采用的建议方法

Thegrowingattentiongivenbygovernmentstoinvestine-governmentprojectsandthelowusage of > theavailablee-government services> refers> toagapbetweenprovisionandusage。Thisarticle aimstoproposeanapproachforenhancingadoptionofe-governmentservicesandmaximizingthe impactofinvestment。Itisademand-orientedapproach，focusesonelicitingcitizens ' requirements在电子政务项目中通过对已部署的电子政务服务进行分析，并根据apredefined设置的接受和采用标准进行分析。Theproposed approach employsAHPand promethee_方法。ahp_被用来_创建_决策_的_分层表示_ problemandPROMETHEEisusedtoranke-governmentservicesandhighlighttheirfavorableand unfavorablefeatures。TheproposedapproachhasbeenappliedtomeasuretheperformanceofEgyptian e-governmentservices.Thecomputationalresultsaregivenandtheresearchoutcomesarediscussed。关键词验收标准，采用，层次分析法，电子政府，多准则决策，方案

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Int. J. E Serv. Mob. Appl.

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