Maturity model for process of academic management

Abstract

The segment of education in Brazil, especially in higher education, has undergone major changes. The search for professionalization, for cost reduction and process standardization has led many institutions to associate through partnerships or acquisitions. On the other hand, maturity models have been used very successfully in several areas of knowledge especially in software development, as an approach for quality models. This paper presents a methodology for assessing the maturity of academic process management in private institutions of higher education that, initially, aims the Brazilian market, but its idea can be applied to a global maturity model of academic process management.