“Olá, my name is Ana”: A study on Brazilians interacting with a receptionist robot

G. Trovato, J. J. G. Ramos, Helio Azevedo, A. Moroni, Silvia Magossi, H. Ishii, R. Simmons, A. Takanishi
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引用次数: 15

Abstract

In the near future, robots are expected to perform assistive tasks and do different kind of jobs. In particular, humanoid robots are possible candidates for being used as helpers in activities of daily living. One possible employment is working as a receptionist, providing useful indications to visitors in a public office. The design of how robots could look like is a matter of growing importance, as it is important to create a look that poses no uncanny valley effects on the human user and that is appropriate to potentially serve in different job areas in human society. In this paper we want to describe the study on anthropomorphism of a receptionist robot. We invited Brazilian people with different education levels to interact with two variations of a receptionist robot, different in physical appearance as well as in the sound of the voice. In one case, the appearance was a conversational agent made with computer graphics, in the other, a real humanoid robot. Results gathered from surveys and comments of the participants provide useful directions to design a receptionist robot and insights on the effect of digital divide on anthropomorphism.
“ol,我叫Ana”:一项关于巴西人与接待员机器人互动的研究
在不久的将来,机器人有望执行辅助任务,并做不同类型的工作。特别是,人形机器人有可能被用作日常生活活动的助手。一个可能的工作是做接待员,在公共办公室为来访者提供有用的指示。设计机器人的外观是一个越来越重要的问题,因为创造一种不会对人类用户造成恐怖谷效应的外观是很重要的,而且这种外观适合于人类社会的不同工作领域。在本文中,我们想描述一个接待员机器人拟人化的研究。我们邀请了不同教育程度的巴西人与两种不同的接待员机器人互动,这两种机器人在外表和声音上都有所不同。在一种情况下,外观是用计算机图形制作的对话代理,在另一种情况下,是一个真正的人形机器人。从调查和参与者的评论中收集的结果为接待员机器人的设计提供了有用的指导,并对数字鸿沟对拟人化的影响提供了见解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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