Discovering drivers of using M-learning

Abstract

Recent technological advancement in mobile technologies had changed the learning process for urban poor group in Malaysia. However, the main problem is lacking of understanding of the factors that drive urban poor to use m-learning. Thus, the main objectives of this exploratory research are (i) to identify the factors that drive urban poor to use m-learning and (ii) to provide recommendations to improve m-learning usage for urban poor in Selangor, Malaysia. The open-ended questions from 61 urban poor respondents were analyzed by using qualitative content analysis method. The type of coding unit used to capture the date in the content analysis was “themes”. The results show that the factors of using m-learning for urban poor in Selangor can be categorized into five coding categories; (i) easy to use and access, (ii) reduce costs and time, (iii) facilitating conditions, (iv) social influence and (v) motivation. The recommendations to improve the usage of m-learning in the learning activities can be categorized into two coding categories; (i) connectivity and (ii) user interface. Future work may involve conducting comparative studies with other type of underserved groups in Malaysia such as (i) people with disabilities, (ii) children under protection and (iii) women in rehabilitation.