Team Member Effectiveness and Employee Performance in a Telecommunication Organization

Abstract

The purpose of the study is to investigate factors of team member effectiveness (TME) namely enablement, engagement and interaction toward employee performance among technical team at one telecommunication organization in Malaysia. A research survey method using questionnaire was distributed to 130 technical team members of the organization. The results of the survey were analyzed using the Statistical Package for the Social Sciences (SPSS). From the findings, the three TME dimensions and employee performance mean score were acquired. Specifically, the TME dimension on engagement was ranked as the highest as perceived by respondents (mean=3.511), followed by enablement (mean=3.431) and interaction (mean=3.331), while for employee performance the mean is 3.456. The results are important to the organization to provide significant feedback on technical team on factors of team member effectiveness and employee performance which is useful for organization to enhance organizational learning.