Mapping of Service Level Objectives to Performance Queries

Abstract

The concept of service level agreements (SLAs) defines the idea of a reliable contract between service providers and their users. SLAs provide information on the scope, the quality and the responsibilities of a service and its provider. Service level objectives (SLOs) define the detailed, measurable conditions of the SLAs. After service deployment, SLAs are monitored for situations, that lead to SLA violations. However, the SLA monitoring infrastructure is usually specific to the underlying system infrastructure, lacks generalization, and is often limited to measurement-based approaches. This makes it hard to apply the results from SLA monitoring in other stages of the software life-cycle. In this paper we propose the mapping of concerns defined in SLAs to the performance metrics queries using the Descartes Query Language (DQL). The benefit of our approach is that the same performance query can then be reused for evaluation of performance concerns throughout the entire life-cycle, and regardless of which approach is used for evaluation.