University’s digital transformation: A case study for providing e-services via Moodle

Abstract

Abstract The evolution of digitization reaches a new stage with a focus on the overall transformation, where the so called “Intelligent Environment” such as “Smart City”, “Smart Campus“ is in the heart. Today’s institutions, which have not yet started the transformation towards a Smart Campus, are capable to exploit untapped ICT resources that could potentially lead to the optimization of the processes and services. In order to verify that a new service can be offered with the available ICT resources, a method of finding a subset satisfying some condition is used. The paper reports approach where elements of the main set include own resources and their functionalities, while needed resources to provide a new service build the subset elements. This work presents examples of developed e-services by using the open source Learning Management System (LMS) Moodle. The study demonstrates that Moodle and advanced ICTs are just as so an alternative for improving personal management and information systems in the means of e-services offering. The paper analyzes the results and evaluate the benefits from the digital transformation point of view. The conclusion summarizes features of the applications will contribute the way university interacts with students and staff.