STRATEGIES AND TACTICS OF SMALL TALK AS COMPONENTS OF INTERCULTURAL BUSINESS COMMUNICATION

Abstract

The article examines the problem of business communication and inclusion of phatic communication in the form of small talk while developing communicative skills of university students when studying Business Communication in English. Strategies and tactics of the English phatic genre of small talk are structurally analyzed from the point of view of linguistic means. The authors conclude that an adequate choice of strategies and tactics for small talk aimed at successful conduct of intercultural business communication is the social skill necessary for university students.