User centered design practices in healthcare: A systematic review

Abstract

Effectiveness in modern healthcare and services and the optimization of processes and operational sequences must be designed from the perspective of the end user. This paper aims to identify and analyse the common practices of User Centred Design (UCD) that had been implemented in previous studies in the context of analysis, design and evaluation phases and provide an overview from the research findings as a reference for other researchers. Studies were manually searched via online databases and further analysed based on the predefined research questions. This study reviews 60 papers published in the field of healthcare services on adopted UCD approaches between 1992 and 2014 (May). The results show that although UCD approach has a history of 22 years, it is not yet a normalcy in Asia countries. Interview, prototyping and usability testing are the most common activities adopted in respect to the UCD phases.