Optimizing Financial Technology Literacy in Minimizing Phishing Threats (Case Study of Indonesian Sharia Bank Customers)

Abstract

The rapid growth of technology has made people switch to making non-cash payments, and banks have made many breakthroughs in improving digital financial services/Financial Technology. Technological advances have both positive and negative impacts. Many technological crimes / Cybercrimes have emerged and continue to increase yearly in line with advances in Fintech, especially Phishing. Phishing comes from the word fishing, which lures victims into providing sensitive data, draining the victim's balance. Bank BSI is a Sharia Bank with the best assets and services in Indonesia, and one of its customers is affected by Phishing. The research method uses qualitative discrete, obtaining data from books, journals, and related issues. Digital financial Literacy combines financial and digital Literacy and manages finances appropriately using current technology. Digital financial attacks include Phishing, Whaling, Covert direct, Spear Phishing, and Clone. In May 2023, one of BSI's customers was affected by Phishing, draining a balance of Rp. 378 million, there was no compensation because it was not the fault of the BSI system. Digital financial Literacy continues to be improved by BSI. In opening accounts, customers are constantly reminded to keep sensitive data confidential. Corporate insights are also provided online via email, SMS, website, and social media, and BSI staff go directly to the field. Optimizing digital financial Literacy must be embedded from an early age considering that the target is the Customer. BSI is also working with the OJK, Bareskrim Polri, and Kominfo. So that the ITE Law will ensnare the Phisers and not disturb the Indonesian people.