The Effectiveness of Public Services in Realizing Good Governance

Ida Bagus Made, Putra Dharmika, I. N. Subanda
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Abstract

Public service is one of the strategic issues in Indonesia because it involves basic needs that must be obtained by society and in its implementation there is interaction between public service providers and the society. Public service can be the benchmark for the success of the performance of the governments, and good governance can be implemented. This research aims to observe and provide solutions in the implementation of public service on Investment and Integrated One Stop Service of (IIOSS) Bali Province to realize good governance. Qualitative descriptive research methods with inductive approaches are used. The data was obtained through interviews, the data was then processed using triangulation methods such as  data reduction, data presentation then drawn conclusions. Based on the research results, The quantity and quality of output of IIOSS Bali Province met the 2022 Indonesian Public Service Standards, IIOSS Bali Province  Using the online system saves time, simplifies the service process and provides more transparency of information flow  to public service recipient, IIOSS Bali Province able to adapt well in response to internal and external changes, by developing a website-based digital service called PRESTISE (Electronically Integrated Licensing), IIOSS Bali Province providing  training to the  employees the use of technology also  Community Satisfaction Survey with service recipients selected as respondents showing score of  93,680 (A-level Quality Service). In conclusion, the effectiveness of Public Services at the Bali Provincial Investment and One-Stop Services Office in realizing good governance has been going well and in line with good governance principles.
公共服务在实现善治中的有效性
公共服务是印度尼西亚的战略问题之一,因为它涉及社会必须获得的基本需求,在实施过程中,公共服务提供者与社会之间存在相互作用。公共服务可以成为衡量政府绩效是否成功的基准,良好的治理可以得到实施。本研究旨在观察巴厘省投资与综合一站式服务(IIOSS)公共服务的实施,并提供解决方案,以实现善治。定性描述性研究方法与归纳方法的使用。通过访谈获得数据,然后使用三角法对数据进行约简、数据呈现等处理,最后得出结论。基于研究结果,IIOSS巴厘岛省产出的数量和质量都达到了2022年印度尼西亚公共服务标准,IIOSS巴厘岛省使用在线系统节省了时间,简化了服务流程,为公共服务接受者提供了更透明的信息流,IIOSS巴厘岛省能够很好地适应内部和外部的变化,通过开发基于网站的数字服务PRESTISE(电子集成许可)。IIOSS在巴厘省为员工提供技术使用培训,还进行了社区满意度调查,选择服务对象作为受访者,得分为93,680 (a级优质服务)。总之,巴厘省投资和一站式服务办公室的公共服务部门在实现善治方面的效率一直很好,符合善治原则。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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CiteScore
4.20
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