Online Learning Process from the Perspective of Communication Strategy and Politeness

Abstract

Today, online teaching and learning is widely accepted in institutions of higher learning. Although there were various problems in the beginning, all parties were receptive to thislearning approach after many improvements were made to ensure that students could followthe online teaching learning activities even during the lockdowns. The objective of the study was to identify the elements of communication strategy and politeness factors and describe the use of these elements during online learning. This study was conducted through observation and recorded sessions of Google Meet (chat room). The respondents of the study consisted of 35 students of various races who took a Malay language course (MPU3201 National Language A) for one semester at Multimedia University, Melaka campus. Data recordings were analysed according to the approach of Asmah Omar and Hymes where the use of language through direct communication strategies is often expressed in the form of statements and direct questions. In addition, communication strategies that mark politeness are examined based on the factors of adherence to social rules and factors in maintaining face. The results show the importance of selecting effective communication strategies even in a formal but friendly atmosphere during teaching and learning as this can build harmonious relationships. Therefore, it is highly recommended that instructors or lecturers use communication strategies, especially in the aspect of opening expressions and appropriate language behaviour expressions by emphasizing the politeness factor so that the formal teaching and learning sessions in a formal atmosphere is appealing to students.