The impact of learning and growth on employee performance: Balanced scorecard perspective

Abstract

The purpose of this study is to measure the impact of learning and growth on employee performance through the Balanced Scorecard (BSC). The study has incorporated a quantitative research design that the research questionnaire adapted and modified based on the five Likert scale responses from 1 “strongly disagree” to 5 “strongly agree”. The primary data collection has been compiled for the information of employees of Habib Bank Limited (HBL) and Allied Bank Limited (ABL) in Hyderabad. The probability sampling has been used to conduct the study with a sample size of 40 employees selected for the study. The entire analysis of this research is carried out through SPSS. The result concluded that there is a significant difference in the mean values of different variables such as awareness, encourages the accuracy of employees, enhances the accountability of employees while other variables have no significant differences. The attentive focus on accountability, accuracy, and awareness of employees will further improve the performance of employees effectively. The targeted banks should explore the BSC for implementation in order to improve employee performance.