Coaching for Employee Engagement in Pandemic Times—A Strategic Approach for Coaches

Abstract

Many organizations during these testing times conduct employee engagement surveys and coach itsleaders for change. This paper discusses an approach for coaching leaders, to enable higheremployee engagement levels during these COVID-19 times. With ‘Work from Home’ being a norm,organizations are attempting to check the level of employee engagement in most organizations.Employee engagement survey reports are generated. However, most organizations are at a loss onhow to coach their leaders. Employee engagement scores are not easily changeable. Yet,organizations can work on behaviors that contribute to this score. SOLVE©(George, 2019) is aunique approach, which could be used to coach leaders on employee engagement. The Approach: SSeek to prepare, analyze the scores. O-Observe and define the Outcome or goal areas. L-Be areflective Listener, understand the story behind the numbers. V-When you Value-add, create insights,get the client to propose solutions. E-Evaluate and follow-up to prevent backsliding. Thisinterpretative paper discusses an approach for coaches to coach leaders during COVID-19 times andstimulate change in engagement levels.