Digital Transformation: Insight from Leaders in the Mid-rank Universities in Indonesia

Abstract

Revolution in information technology imposed HEIs to transform their practice into a digital-oriented approach. Most high-ranked HEIs in Indonesia have been successfully integrated their business model with digital infrastructures and took benefit from digitalization. However, middle-rank HEIs are struggling to benefit and seize such opportunities. However, the ongoing process in the mid-ranked HEIs indicates substantial progress. This study aimed at describing the digital transformations process in the middle-rank HEIs in Indonesia. Data were gathered from in-depth interviews with 16 HEIs mid-rank university leaders in Indonesia. The data describes several forces and critical success to approach digitalization. There are essential dimensions as crucial factors such as IT infrastructure, clear objectives, employees support, and others. Suggestions and limitations are discussed in the last part of the paper.