Exploring Gambir Station by Wheelchair

Abstract

Everyone should enjoy the need for a trip. Nevertheless, wheelchairs user cannot feel the same. Often their trips are hampered because the facilities provided are not friendly to wheelchair users, one of which is the railway station. Gambir Station as one of the largest stations in Jakarta should be an example for other stations to provide equal opportunities for all passengers, including wheelchair users to able to explore Gambir Station comfortably. Therefore, in this paper, the author will evaluate what aspects of facilities for wheelchair users at Gambir Station. This research uses qualitative methods that focus on whether the wheelchair facilities provided in Gambir Station has aligned with Indonesia Ministry of Public Works Regulation No. 30/PRT/2016 and Accessible Train Station Design for Disabled People. The study employs an analysis method which includes wheelchair circulation, parking area, and passenger loading zones, door and entrance, elevator, restroom, furniture, and signages. The study also conducts an experiment and interviews on the head of Gambir Station customer service and prospective train passenger who is a wheelchair user. Even though Gambir Station already has wheelchair facilities, the study found that it has not fully met the requirements.