An Evaluation Method of Standardization Level of Chain Operation and Its Application

Abstract

Standardization is the basic requirement of chain operation, it relates the chain's development speed and success. Calculation standardization level don't get enough attention. Referring to 6δ quality management theory, using discrete coefficient method and choosing some key factors from customer perspective which influenced performance of the chain as evaluation indexes, the paper established an evaluation method of standardization level for chain enterprise. The method was applied to catering industry and some valuable conclusions were obtained, and the method is proved of high application value.