Analisis Penerimaan Pengguna E-Toll Dengan Mengadopsi Model De Lone dan Mc Lean

Abstract

Technological developments are increasingly increasing specifically to facilitate transaction activities. All parties in various fields continue to look for the latest for those who can provide the best for customers. Research conducted for toll road users in the city of Bandung, which aims to determine cellcomputer efficacy and perceived benefits of system quality, information quality, use, and satisfaction of toll road users in using the e-toll payment system. The population of this study is the toll road users in the city of Bandung. Samples taken 125 people were taken using nonprobability sampling technique. The results showed that there were differences in cell-computer efficacy and perception of benefits for system quality, information quality, usage, and satisfaction of toll road users in using the e-toll payment system. This summary is taken based on the descriptive statistics produced. Keywords: computer self-efficacy and perceived benefits, system quality, information quality, use, and satisfaction of toll road users in using the e-toll payment system.