Reporting System Design for Family Planning Field Officers in DPPKB Using Business Process Improvement (BPI)

Abstract

Family Planning (FP) field officers are the people actively working in the field to encourage people to get involved in the family planning program that supports the government in controlling the population of the country. However, many of the officers have stated that their recruits often make mistakes during the process of inputting data along, added with the long manual validation process. The available digital reporting application called Sistem Informasi Keluarga (SIGA) is also not used at its maximum capability, causing the decrease of data validity collected through the process. Using business process improvement (BPI), valueadded analysis, and gap analysis are performed to find the issues in the system that will become the base of the reporting system redesign. This research was done to provide a proper business process design that is needed to ensure maximum comprehension and reduction of data invalidity with the help of the existing application. The result of this research shows that the new business process design required the digitalization of the data input process using an information system and the reduction of the use of offline forms to increase the validity of data in the reporting system.