XML document implementation: Experiences from three cases

Abstract

Implementing production of XML documents is a rarely discussed topic in academic literature even though it is an important issue in many contemporary organizations. This paper describes findings from three case organizations where different kinds of XML documents were implemented. Our findings suggest that the implementation is a domain-specific task related to various kinds of organizational activities from document authoring to business processes. As expected, the amount and complexity of document types as well as the number of people and organizations involved affect the challenges in the implementation process. Hiding the XML format from the software users and training the end users are important means to reduce the user resistance against structured document authoring and novel tools.